Job Description

Current Employees:

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The University of Miami/UHealth Department of Sports Medicine is currently seeking a full time Surgery Scheduler 2 to work in Miami, FL. The Surgery Scheduler 2 acts as liaison between patients, professional staff, and physicians by scheduling and coordinating all necessary functions for surgical and diagnostic procedures. Further, the Surgery Scheduler 2 acts as source of knowledge for scheduling staff and oversees their functions to ensure accurately and timely scheduling practices.

CORE JOB FUNCTIONS                                                                                                 

• Obtains pre-authorizations for procedures as required by insurance companies.

• Oversees, produces, and distributes all surgical and procedural schedules to physicians and departments.

• Collaborates with patients, families, staff , and providers within the office and the greater community to schedule surgeries, pre-op physicals, and testing.

• Coordinates with hospitals and vendors for special cases or circumstances.

• Identifies ways to streamline surgical scheduling process and provides suggestion s to managing staff.

• Ensures that electronic systems and scheduling tools are up-to-date and operating smoothly, and immediately contacts appropriate personnel to resolve any issues.

• Ensures documentation is complete to support accurate billing of surgical procedures.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                              

Education:

High School diploma or equivalent required

Experience:

Minimum 3 years of relevant experience required

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.

• Skill in completing assignments accurately and with attention to detail.

• Ability to process and handle confidential information with discretion.

• Ability to work independently and/or in a collaborative environment.

• Proficiency in computer software (i.e. Microsoft Office).

​​ Department Specific Functions

• Working directly with the Chair of Orthopaedics and their support staff

• Maintaining surgical database in excel

• Experience with Epic highly recommended.

• Scheduling pre-operative zoom meetings with multiple sub-specialties

• Scheduling surgery which entailed knowledge of CPT and ICD-10 codes, general knowledge of anatomy

• Handling of complex calendar to determine availability of the Chair and multiple surgeons (average of 4 surgeons, sometimes 6)

• Coordination of pre-op and post-op care which included ordering MRIs, CTs, lab work, home health, etc.

• Ensuring proper reimbursement from insurance companies.

• Ordering parts from the cadaver, working with surgical representatives (ex: Stryker) to ensure all the surgery supplies are ready on the day of surgery

• Processing disability requests, medical leave, and DMV placards

• Good communication/people skills and organization skills

• Is responsible for assisting the department in managing expectations surrounding pre and post patient care

• Triages patient’s telephone calls and answering any question or solving problems as appropriate.  If necessary, transfers call or directly communicate to the provider should the call require their attention. 

• Is responsible for scheduling, rescheduling and cancelling clinic appointments as required per provider/administrator request following the proper process.

• Is responsible for monitoring access to new appointments and management of any waiting lists for appointments.  

• Is responsible for managing the UChart In basket messages as assigned. 

• Obtains or reviews all patient demographic information, insurance information and referral numbers

• Accurately records all data and maintains necessary records or files relating to clinical care issues

• Acquires all materials necessary for the patient visit including medical records and x-rays

• Answers telephone calls professionally and courteously within five rings introducing the practice as requested by the division

• Communicates with patients regarding delays in schedule

• Answers telephone calls correctly processing all patient information for messages and patient requests. Enters and routes request to appropriate person within UChart

• Completes physician’s orders/requests accurately

• Proactively works physicians clinical scheduled to maximize time and manage capacity

• Whether on the phone or in person, treats all patients, co-workers internal customers with dignity and professionalism

• Maintains professional relationships with all physicians

• Works to establish and maintain good working relationships with fellow employees

• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice

• Provides coverage for responsibilities of co-workers when assigned or as need arises

• Follows instructions of and assists supervisory staff as required

#ED-LI1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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