Genesys Developer Job at Avacend Inc, Charlotte, NC

OFQ0UVU3TXlhNytpSFdzMlMzSUtsM1htVHc9PQ==
  • Avacend Inc
  • Charlotte, NC

Job Description

Job Description:

Job Title: Genesys Developer

Daily Responsibilities:

  • Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.
  • Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
  • Work collaborative with other IT teams such as Middleware and Salesforce engineering.
  • Responsible for working with agile team to create, write, and execute testing plans
  • Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.

Qualifications and Education Requirements:

Required BS/MS in Computer Science, Engineering, or related subject

Required Skills:

  • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
  • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
  • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
  • Understanding of authentication methodologies (Oauth, SAML)
  • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
  • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Preferred Skills:

  • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
  • Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools
  • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

Soft Skills:

  • Ability to consume business requirements and create detailed technical process flow documentation
  • Work collaboratively with other teams to align technical requirements
  • Ability to provide business stakeholders technical guidance and best practices

Hard Skills:

  • Genesys Cloud Web Messaging development experience
  • Genesys Cloud Architect development experience
  • API development and integration experience

Job Tags

Similar Jobs

Jet Aviation

Captain Gulfstream 550, Morristown, New Jersey Job at Jet Aviation

 ...Responsibilities for this Position Captain Gulfstream 550, Morristown, New Jersey Location: Morristown, NJ, US Job Category: Flight Services Career Level: Technicians / Crew Requisition Id: 4037 Since 1967, Jet Aviation has been crafting flight in... 

Auto-Owners Insurance

Property Claims Adjuster Job at Auto-Owners Insurance

 ...insurance carrier, is seeking a motivated and experienced field claims professional to join our team. This job handles insurance claims...  ...coverage by studying insurance policies, endorsements and forms Work toward the resolution of claims, and attend arbitrations,... 

Pacific Aviation

Airline Customer Service Agent - Seattle, WA Job at Pacific Aviation

 ...Airline Customer Service Agent at the Seattle - Tacoma International Airport At Pacific Aviation, we take pride in delivering exceptional...  ...situations with professionalism and empathy. Safety & Security: Follow strict airport safety and security protocols to ensure... 

Munch Hut Deli & Store

Catering Prep Chef Job at Munch Hut Deli & Store

 ...dedicated to empowering our employees to explore entrepreneurship and shake up the culinary scene. Supporting local businesses and schools is at the heart of our mission, as we strive to uplift and nourish our community. Here at Munch Hut Deli & Store, we've created... 

Neat n' Clean

Cleaner - Appleton Job at Neat n' Clean

 ...Join a dedicated team providing essential cleaning services in Appleton. This position is ideal for individuals seeking part-time evening and weekend work in a supportive environment. Cleaners play a vital role in maintaining a safe and welcoming space for all. If you are...