Job Description

Job Responsibilities

Strategic Planning & Executive Leadership

• Develops and implements a strategic plan ensuring alignment with the mission, vision, and values of the enterprise.

• Makes informed decisions and takes calculated risks to enhance business performance across all operational areas.

• Develops innovative strategies and original solutions to complex challenges within the organization.

• Represents the organization as a respected leader

• Regularly reports financial and operational performance in a clear and transparent manner

Organizational Development & Culture

• Builds and maintains an effective organizational structure to support coordination, autonomy, and flexibility across departments.

• Oversees department leaders to ensure aligned execution of enterprise goals.

• Fosters a culture of motivation, accountability, empowerment, and professional growth at all levels.

• Promotes leadership development programs and personal growth

• Emphasizes team-oriented customer service over bureaucracy or outdated practices.

• Prioritizes communication with team members, leadership, and community stakeholders.

Management & Workforce Development

• Models a collaborative and organized leadership style.

• Promotes communication and teamwork across all departments and staff levels.

• Mentors and develops senior leadership and staff to maximize potential and succession planning.

• Recognizes and promotes top performers; discourages favoritism or nepotism.

• Encourages team members to take responsibility, learn from outcomes, and grow from feedback.

• Implements effective recruitment, training, evaluation, and retention programs.

• Creates a professional development roadmap that includes continued education, certifications, and in-house training opportunities.

• Rewards achievements and celebrates success to foster a positive and productive work culture.

Customer Experience & Marketing

• Ensures a high-quality guest experience by understanding customer expectations and striving to exceed them.

• Develops and implements data-driven marketing strategies and guest service initiatives.

• Uses market research and competitive analysis to enhance services, products, and customer engagement.

• Evaluates competitor trends and adjusts business strategies to maintain a competitive edge.

• Develops programs to increase customer retention, loyalty, and satisfaction.

• Incorporates guest feedback into operational decisions and future planning.

• Oversees targeted marketing campaigns that enhance visibility, drive revenue, and reflect cultural values.

Facility Growth & Development

• Leads the planning and execution of facility improvements, expansions, or new developments, including oversight of architects, contractors, and project budgets.

• Ensures timely, cost-effective completion of capital projects aligned with long-term growth goals.

• Works collaboratively with internal and external partners to ensure projects meet quality, regulatory, and community standards.

Qualifications

• Proven experience in executive leadership roles with oversight of complex operations.

• Demonstrated success in strategic planning, team development, financial oversight, and operational performance.

• Strong understanding of business administration, finance, marketing, and organizational development.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to lead by example, inspire trust, and foster a mission-driven culture.

• Commitment to professional integrity, discretion, and cultural awareness.

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